Can I arrange a gift voucher?
Yes, we offer gift vouchers that can be sent via email for a predetermined date. Please contact us to arrange this.
Why do I have to pay a deposit?
To secure your booking and prevent it from being booked by others, we require a £100 deposit. This deposit is non-refundable, except in cases where the property is unavailable, in which case a full refund will be issued. We recommend purchasing holiday insurance to cover any unforeseen circumstances.
When is the full amount due?
The full amount for your stay is due 8 weeks prior to your arrival date.
Can I cancel my holiday and get a refund?
If you cancel more than 8 weeks before your departure date, we will refund the balance of your holiday. Please note that the deposit is non-refundable.
Can you recommend a good insurance policy?
We suggest looking into X Cover Holiday Cancellation Insurance, which can be arranged during the booking process. Alternatively, “Just Travel Cover” is another recommended option.
Does the price include VAT?
Yes, VAT is included in all quoted prices unless otherwise stated.
How will we collect keys and get directions to our accommodation?
After booking, you will receive an email with detailed instructions for key collection and directions to your accommodation.
Can we bring our dog/pets?
Pets are not permitted unless explicitly stated otherwise for a specific property.
What is the smoking policy?
All properties have a strict no-smoking policy. We ask that guests adhere to this to ensure a clean and healthy environment for everyone.
What are the check-in/check-out times?
Check-in is from 4pm, and check-out is by 8am. Please contact us if you require any adjustments to these times.
Do we need to clean the property before we leave?
We ask that you leave the property tidy and presentable. Our team will handle thorough cleaning and linen changes after your departure.
What happens if something is damaged at our accommodation?
Please report any damage or breakages immediately to the Rental Manager. You are responsible for reimbursing the owners for any repair or replacement costs incurred. Contact details for the Rental Manager are provided in the Welcome Book.
Can I provide feedback on my holiday?
Yes, we welcome your feedback! A few days after your stay, you will receive a link to a questionnaire from Up Front Reviews.
What if we are not happy with our accommodation or experience problems during our stay?
Report any issues to the Rental Manager immediately. If unresolved, you can send a written complaint via email within 14 days of your departure. Failure to notify us within this timeframe may affect our ability to resolve your complaint.
Do we need to bring a hairdryer?
No, all properties are equipped with hairdryers for your convenience.
Do you supply baby equipment?
Yes, we provide travel cots and highchairs at no extra cost. You can request these during the booking process or contact us to arrange them.
Is there flexibility on the arrival day?
Most properties operate with a Friday changeover for seven-night stays and offer Monday changeovers during certain periods. Late bookings may afford some flexibility depending on property availability and owner discretion.
What can I expect as standard inclusion of the rental?
Our properties typically include bed linen, towels, logs (where required), tea, coffee, basic store cupboard essentials (such as cooking oil, sugar, salt, and pepper), toilet paper, cleaning products, refuse and recycling bags, and dishwasher tablets. For specific details, please refer to the digital Welcome Book prior to arrival.
What is a cautionary deposit?
The cautionary deposit is a security measure ensuring you understand your responsibility for the property during your stay. It covers any potential damage, and you are required to notify us or the owners of any issues so they can be addressed before the next guests arrive.
What ski facilities are available?
Les Carroz offers excellent skiing facilities with easy access to the Grand Massif ski area. You’ll find a range of slopes for all skill levels and a local ski school for beginners and families.
Can I rent ski equipment locally?
Yes, there are several ski rental shops in Les Carroz where you can rent skis, snowboards, and other equipment. We can provide recommendations based on your needs.
Are there options for mountain bike rentals?
Absolutely! During the summer months, mountain bike rentals are available locally. You can explore a variety of trails suitable for all levels of experience.
Are there any local ski schools or instructors available?
Yes, there are local ski schools in Les Carroz offering lessons for all ages and skill levels. Whether you’re a beginner or looking to refine your technique, you’ll find experienced instructors to help you make the most of your time on the slopes.
How can I get to the gondola lift?
The gondola lift is easily accessible via a short bus ride from the property. Detailed instructions and schedules will be provided in your Welcome Book.